Need Help?
Frequently Asked Questions
Orders are usually delivered within 4-7 business days across India. You will receive a tracking link by email and SMS once your order is shipped.
We accept returns within 7 days of delivery for unused products in original packaging. Please visit our Terms & Conditions page for full details.
Yes, COD is available for most pin codes in India. The option will automatically appear at checkout if your location is eligible.
Use the "Track Order" link in the navigation bar and enter your order ID and registered phone number to see live status.
Yes, all Bagstown products are crafted from genuine, premium-grade leather, finished and quality-checked by hand.
Currently we ship within India only. International shipping support is coming soon — stay tuned!
Refunds are processed within 7-10 business days after the returned item passes our quality inspection.
We accept all major debit/credit cards, UPI, net banking, and Cash on Delivery where available.
Keep it away from direct sunlight and moisture, condition it every few months, and store it with a soft cloth cover when not in use.